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IMPORTANT INFORMATION

Please click here for more information about our re-opening and future plans

FAQs

With so many changes to rules and restrictions, it can be hard to keep track! So here's some handy info about what you can expect if you're visiting us from Monday 19 July onwards...

Please note that all guidelines are subject to change. We'll keep ticketholders notified of any changes, but also recommend that you check the latest guidance before your visit. 

Face coverings are optional, but to help as many people as possible feel comfortable about returning to the theatre, we want to encourage you to wear one during your visit. Our staff will be wearing them too. We politely ask that you respect the preference of others at all times.

Checking in with the NHS QR code is optional too, but will remain available to anyone wishing to do so upon arrival.

Seating plans will return to normal except on selected events where tickets have already been sold with social distancing in operation. Please continue to respect the personal space of others wherever possible during your visit.

Please take your seats before the advertised start time. It may not be possible to admit latecomers


KEEPING YOU SAFE

We will keep the following safety measures in place to protect our customers, staff and the community and remain vigilant in maintaining the highest standards of service and cleanliness.

Enhanced cleaning will continue with anti-viral products between all events. Touch points, surfaces and toilets will be cleaned regularly throughout opening hours.

Protective screens are fitted to our Box Office and Kiosks

Hand sanitiser stations are available and we ask that you sanitise your hands on arrival and throughout your visit

Modern ventilation providing a constant supply of fresh air within our theatres.

Card/contactless payment remains preferred

If you, or any member of your party is unwell we ask that you do not attend, and we will be happy to offer you an account credit on that ticket.

  


Here are some of our other most frequently asked questions. If can’t find the answer here, please don't hesitate to contact Box Office by telephone (01743 281281) or email mail@theatresevern.co.uk and we'll be happy to help...

BOOKING & TICKETS

I HAVE AN E-TICKET. DO I NEED TO COLLECT AN ACTUAL TICKET? 
No, you do not need to collect any tickets from Box Office. Simply display your e-ticket on a mobile device to a member of staff as you enter the theatre. Alternatively you can also print the e-ticket yourself and show this instead.

HOW DO I RECEIVE MY PRINT AT HOME TICKETS?
After confirming your booking, you will receive a confirmation email, followed by a second email with your e-tickets attached. These are your tickets. You can present these on your mobile device as you enter the theatre or print the tickets and bring with you on the day of the performance.

CAN I CANCEL A BOOKING?
Sorry, we cannot cancel or refund tickets. In the case of sold out performances, we may be able to resell your tickets at face value. Please contact Box Office for further advice.

I'VE LOST MY TICKETS. WHAT HAPPENS NOW?
If you think you have lost your tickets, please contact Box Office. We are happy to issue duplicates for you to collect on the day of the performance, free of charge. But you never know, they may turn up in the meantime.


CAN I BOOK A WHEELCHAIR SPACE ONLINE?
Unfortunately, a little manual expertise from a skilled Box Office Assistant is required to book our Wheelchair spaces, so these can only be booked by contacting Box Office or in person at the theatre.

DO I NEED TO BOOK A SEAT FOR A BABY OR SMALL CHILD?
Yes, all persons regardless of age must be allocated a seat. At most family performances (including pantomime), tickets for children under 2 years are half price, and free for babies under 12 months. At all other events, and regardless of age, children will be charged full price or child concession rate if available.

Please see booking info and terms & conditions for further information. 

BEFORE YOU VISIT

WHAT TIME SHOULD I ARRIVE?
Having to rush to your seats or missing the start of the show can make an enjoyable visit to the theatre a bit stressful, and can also disrupt other audience members. We recommend that you arrive at least 15 minutes before the start of the performance. The theatre doors are open from approximately 30 minutes before the performance start time.

CAN I TAKE PHOTOGRAPHS DURING THE SHOW?
Unless instructed otherwise on the day, photography and recording equipment is generally prohibited in the auditorium due to copyright law and to minimise any disturbance to the performers and other audience members.

WHAT IS YOUR LATECOMERS POLICY? 
We are usually able to seat latecomers at a suitable break in the performance. The policy may vary depending on advice from the visiting company and which performance you are watching. We cannot guarantee that latecomers will be positioned in the seat that was booked until after the interval.

WHERE IS THE BEST PLACE TO PARK?
Theatre Severn is located next to Frankwell Car Park where charges apply before 6pm only. For SatNav, please enter SY3 8HQ to locate the theatre. To find a car park and information on tariffs please visit PARKING information on the Shropshire Council website. Disabled parking spaces are available in the main Frankwell car park outside the Guildhall.

DURING YOUR VISIT

I'M SEEING A SHOW IN THE WALKER THEATRE. WHERE IS THAT?
The Walker Theatre is located within Theatre Severn, and is accessible from the both the first and second floor. Please ask a member of staff if you need pointing in the right direction.

WHAT TIME DOES THE PERFORMANCE FINISH?
Running times are generally available via the Box Office on the day of the performance, or you can ask a member of staff on arrival. Where possible, we will publish running times on the website in advance. 

IS THERE A DRESS CODE?
There is no dress code at the theatre. We only recommend that you wear something comfortable.

DO YOU HAVE A CLOAKROOM?
Our cloakroom is temporarily closed due to COVID-19 safety procedures.

DO YOU HAVE BOOSTER SEATS AVAILABLE FOR CHILDREN?
We have a limited number of Booster seats available. We would recommend that you arrive early if your child requires one.

FOOD & DRINK

CAN I TAKE FOOD AND DRINKS INTO THE AUDITORIUM?
Food or drink purchased at Theatre Severn may be taken into the auditorium. Drinks can be taken in the auditorium in plastic cups only, which we can provide. No glassware is to be taken into the auditorium. No hot food is permitted in the auditorium.

CAN I PRE-ORDER INTERVAL DRINKS FOR THE INTERVAL? 
Yes, and it's highly recommended. You can pre-order interval drinks at our bars, and you can also pre-order from a selection via each kiosk. Your drinks will be served on the same floor as your seats.